What to Look for When Choosing an ATM Spare Part Supplier

An ATM that isn’t functioning properly can result in lost customers, financial penalties, and a damaged reputation. That’s why it is important to have access to an ATM spare parts supplier so that you can ensure your ATMs are maintained in a timely and reliable manner. When you’re looking for an ATM spare parts supplier, consider some of the following questions before you make your decision.

Is Customer Support Available?

If you aren’t sure what type of part your ATM needs, it is helpful to have a support system that you can connect with via email or phone. This will help to ensure that you buy the part that you need the first time.

What Size Inventory Does the Supplier Have?

Any part of your ATM can fail, and after the issue has been diagnosed, you’ll need to search to find the right part. For example, if you are maintaining a Diebold ATM it is important to find a supplier who has a wide variety of Diebold ATM spare parts. Working with a retailer that has your brand of ATM parts in stock will make the process of getting your ATM back in working order much faster.

How Secure is Their Facility?

It is important that spare ATM parts are manufactured and stored in secure facilities. Individual modules and parts need to be tracked using their serial numbers, as this will help to ensure maximum security.

Do They Supply Obsolete or Piece Parts?

If you have a small problem with your ATM, you don’t want to be forced into buying an entire module. You should never let one gear failing cause you to trash an otherwise perfectly good ATM. Instead, find a supplier that offers obsolete and piece parts and that will only sell you a whole module if that is the most economical solution for you.

Do They Offer Kits for Preventative Maintenance?

Experts know that preventative maintenance is essential in order to ensure the reliability of an ATM. That’s why many suppliers offer maintenance kits that can allow customers to address potential weak spots of their machines. These kits can help customers get the most possible life out of their ATM.

Do They Offer Complete ATMs?

A supplier that can supply refurbished, complete ATMs will have higher levels of technical knowledge and expertise than other businesses. This makes the solutions available to your business greater than with other suppliers.