Tips for ATM Maintenance Parts and Repair

Supporting ATMs out in the field is an important part of owning and/or maintaining an ATM business. Quickly and cost-effectively fixing malfunctioning ATMs is one of the most pivotal parts of what you do. Keep in mind that ATMs are long-term tools for delivering currency in a convenient way for cardholders, but it should also remain an economical choice for ATM owners. ATMs have a relatively long lifespan and like any mechanical device, it will see its fair share of issues.

Any given ATM will require as many as 15 service calls within a 10-year period of time. It will have a rate of 1.5 service calls in a year. There are also first-line service calls and replenishment costs to consider. At the end of the day, there is a significant amount of effort involved with supporting ATMs. Supporting them begins to get expensive.

A major consideration that needs to be made in order to keep costs reasonable is to know as much as you can about all of the ATM parts involved with a basic ATM. ATM maintenance parts are needed fairly often to replace malfunctioning portions of the ATM.

Components of an ATM that may need to be replaced include: cash dispenser, various electronics, consumer display, receipt printer, keypad, cabinetry, and the power supply.

Here are a few considerations that should be involved when looking towards replacing ATM parts.

• What are the tools that are required, and what training is needed to effectively diagnose the service issues that are going to occur during the lifespan of an ATM?
• Does the manufacturer of the ATM support their units and if so, how? And is there a warranty involved?
• Are there any compatibility issues that may arise with this ATM part? This includes the fit and function of the piece, any software that is involved, as well as any firmware involved.

Getting new and quality parts for your ATM is economical in the long run and will prevent headaches down the line. New parts include recent updates that the part may have needed or changes to the manufacturing process that the old part would not have. Keeping parts up-to-date keeps the machines running to recent and legal standard. Do you ever hear about ATMs spitting out cash out of nowhere? Sometimes those are due to faulty ATM parts. Make sure the parts and pieces of your ATMs are of a high quality and feel secure in them being out in the field.